- You have the right to a cooling off period of 14 days after receipt of goods during which time you may cancel your order for any reason and return the goods to us for a full refund on the purchase price. (This period is extended to 21 days over the Christmas period.)
- If the goods are faulty, you can return them to us and we will refund their purchase price and your postage costs.
- Goods are only substituted after discussing the situation with you (the customer) by phone, fax or email.
- We aim to despatch all goods within three working days of receiving your order.
- If your goods do not arrive within 28 days of ordering we will send you a full refund.
- Puppets By Post do not use any premium rate telephone, fax or internet charges.
- Puppets By Post do not pass on customer details to any third parties.
SECURITY & PRIVACY POLICY
- We do not send random marketing emails to personal email addresses (spam).
- This website does not use client-side cookies.
- The online ordering process in this website (including the entry of credit card details) uses a secure connection with SSL/128 bit encryption which is verified by Thawte, an internationally-recognised secure certificate provider.
- Customers' credit card details are removed from our system once an online order has been processed.
- We conform with the requirements of the Data Protection Act, 1998.
Address:
Puppets By Post
Units 2, 3 & 4 Cam Centre
Wilbury Way
Hitchin
Hertfordshire
SG4 0TW
United Kingdom
Email: info@puppetsbypost.com
Office phone: 01462 446040 (International: 44 1462 446040)
Despatch phone: 01462 446045 (International: 44 1462 446045)
Fax: 01462 446041 (International: 44 1462 446041)
VAT: 791 9756 66
Puppets By Post is a division of The Puppet Company
Ltd
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